![]() Honda took the idea of surprise gifting to an epic level when the company learned that a customer was about to reach one million miles on their Accord. Add a little note about why you sent the extra gift to make it even more personal. For example, if a customer ordered a protective case for their phone, include a free screen cleaning kit, or if they ordered a set of scented oils, include a few samples of other scents they may like. A customer appreciation gift is more meaningful, though, if it matches the customer’s order. Some companies like to include free promotional products in their shipments, such as pens, notepads, or stickers. When a customer reached out to cancel their auto-ship order because their dog had passed, Chewy refunded the most recent shipment, asked the customer to donate what was left to an animal shelter, and followed up with a bouquet of flowers and a condolence card. The online pet supply giant Chewy is known to get personal with its customer outreach. For example, if you’re a skincare line, you can offer a lotion care package, or if you’re a restaurant, try giving them a free birthday dessert. ![]() You can send customers branded holiday presents or include a promotional code for a freebie with their next purchase. ![]() These occasions are a great time to offer gifts or special promotions, too. For extra-special VIP customers, add a personal message. ![]() Send a card or gift on special occasions or for significant life changesīirthdays, anniversaries, and national holidays like Thanksgiving, Christmas, and New Year’s are great opportunities to send a card to show your customers you appreciate them. Image via Reddit “ Pet Love ” by Paperless Post.Ģ. Then, you can send thank you cards via email (and even schedule them in advance). Save time by writing these personalized notes in batches-select five or ten special customers to send the same message to. Some specific message examples can include, “Thank you for being loyal to our business for over five years” or “Welcome to the family, we’re happy to have you. The message doesn’t have to be long for it to be meaningful, especially if it includes something specific to each individual you’re sending a card to. It’s easy to send out business thank you cards, but they mean more if you include a personal message. “ Lily Pads ” by Red Cap Cards “ Deco Gratitude ” by Paperless Post. Some customer appreciation ideas take more time and investment to execute than others, which is why we’ve included a mix of different ways you can show your consumer base you’re grateful for their support. That’s why it is so important to express your gratitude and let your customers know they’re valued. Without them, you wouldn’t be able to keep the lights on. Thank your customers with these 16 customer appreciation ideasĬustomers are the lifeblood of your business. To help you decide how to express gratitude and foster a stronger connection with the people who support your business, we’ve compiled these awesome customer appreciation ideas. Other times, hosting an exclusive customer appreciation event is the best way to thank your most loyal supporters. Sometimes, all it takes is a genuine smile and a thank you. To nurture these kinds of long-lasting relationships, brands show their appreciation in a variety of ways. Clients want to know they’re valued, and companies that show they really care can develop long-term loyalty faster than brands that don’t connect with their customers. Building a strong relationship with customers goes beyond providing great products and services.
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